Refunds will be processed to the original method of payment within 14 business days.
The Alpha-E will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to Office. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if Office are informed of your intent to return within 14 days of delivery, and then sent back to Office within the next 14 days from this point.